Updating outdated download link

[disaldo]

I bought qcad June 2019. I recently got a new computer, and I want to install qcad on a new computer. I clicked the download link in the order history and it says the link is expired. How do I get a second copy of qcad for my new computer with the discount please?

I need the 64 bit windows version and the english manual please

You have 2 product(s) now available for download using the following link(s):

Download link for QCAD E-Book.
Download expires on 05/9/2019 (one year after purchase).
Download link for QCAD Professional.
Download expires on 05/9/2019 (one year after purchase).
Please keep this e-mail for future updates.

Thanks in adavance

Stephen

[CVH]

Stephen,

A licence is valid for one year after purchase and that is for downloading newer updates.
Once you have a licensed QCAD Pro installed, it is personal and forever.
The general advice is to preserve your installation files in a safe place.
More on licences here:
https://www.ribbonsoft.com/en/faq

When you want to update to the latest version you need to buy a new licence.
You should have received a discount code after about a year and you can also find that it in the personal download area.
More details here:
https://www.ribbonsoft.com/en/accessing ... ds-updates

Regards,
CVH

[disaldo]

Thank you for the response but I do not have access to a downloads area hence the post, I was under the impression that I can buy an upgrade and get 30% discount with a code. This process sounds very confusing indee are you saying that I now need to purchase another copy at the full price ?

Regards

Stephen.

[disaldo]

Sorry to labour on about thi s but the site seems to contradict itself in one place it states:

Updating a License
If your access to the download area has expired, you can renew your QCAD Professional or QCAD/CAM license to keep accessing new versions of the software (and optionally e-books). To buy an update, you can simply purchase a new QCAD Professional or QCAD/CAM license and receive a 30% update discount. You can find a discount coupon code in your download area (see above). You will also receive an e-mail with a discount coupon code a few days before your access to updates expires.

And at a later stage it states:
Unfortunately, we cannot provide any kind of assistance for purchases from more than 3 years ago.

So could somebody please clarify what I need to do to obtain the latest copy onto my new machine and do I get a discount or not as I do not appear to have a copy of the reminder email.

Kindest Regards

Stephen

[Husky]

Hello Stephen,

So could somebody please clarify what I need to do to obtain the latest copy onto my new machine and do I get a discount or not as I do not appear to have a copy of the reminder email.

Please contact Ripponsoft / Andreas Mustun directly for your request. He is the one who can tell you exactly what to do and what your chances are for receiving a rebate.
His email is: info(at)ribbonsoft.com
Most likely in his office from Monday to Friday.

Thanks for your patience - good luck!

Husky

[CVH]

Stephen,
What we can find in the provided links is:
For anything out of the ordinary ...
https://www.ribbonsoft.com/en/contact-us

And at a later stage it states:
Unfortunately, we cannot provide any kind of assistance for purchases from more than 3 years ago.

In its context meaning: Re-issue the download link for packages that most likely are outdated.

Regards,
CVH

[disaldo]

Thank you all who kindly responded to help out I will wait until Monday and follow the advice you have provided. This definitely demonstrates a good community spirit around this product. Thank you

Kind Regards

Stephen

[CVH]

Stephen,

It might be possible that you need to wait until 13 March 2023 ...
See remark on: https://www.ribbonsoft.com/en/online-shop

Regards,
CVH

[disaldo]

Thanks saw that