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Shipments and Returns

Delivery of Electronic Products (Downloads)

Electronically delivered products are delivered in the form of a download link, either by e-mail or directly in our online store.

PayPal eChecks

Customers who paid with eChecks will only receive their product(s) after their eChecks clear. According to PayPal, this process may take anywhere from 4 -11 business days. In the meantime, your account may show the amount as cleared although we have not received any funds in actual fact. For further details on eCheck clearing times, please consult the PayPal web site.

Returns and Refunds

Electronically delivered products cannot be returned or refunded.

Tangible products which are unopened, unused and in the same condition as received may be returned without any specific reason given within 7 days after receipt.


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Prices excl. EU VAT
No taxes are applied for customers outside the EU and customers outside the Netherlands with a valid VAT number.

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